Last updated on 30th September, 2020
“Virtually Tope Inc”, “we”, “us”, or “our” shall refer to Virtually Tope.
“Customer/s” shall refer to the business entities that avail the Products and Services of Virtually Tope.
“Products and Services” shall mean the services provided by Virtually Tope.
“Site” shall mean www.virtuallytope.com.
“User/s” shall mean those who visit the Site, contact us through the Contact Us option or provide their details and sign up for an account or Services on the Site.
“you”, “your” shall mean the User or the Customer depending on the context.
Purpose of this policy
This website is for business users only. It is not intended for children and we do not knowingly collect data relating to children.
This version was last updated on 30th September, 2020.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Registration on the Site is completely optional, but you need to fill the free Consultation Form on the Site in order to subscribe to any of our products and services. This will require you to give your Personal data including your email address.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, any trading address (if different), email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Unless it is absolutely necessary for any activity we are conducting on your behalf, we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including through:
Direct interactions; you may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
apply for our services;
create an account on our website;
subscribe to our service or publications;
request that our brochure or newsletter be sent to you;
enter a competition, promotion or survey; or
give us some feedback.
Automated technologies or interactions.
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.
Technical Data from the following parties:
- analytics providers such as Google;
- advertising networks such as Facebook, LinkedIn or Google; and
- search information providers such as Google.
- Contact, financial and transaction data from providers of technical, payment and delivery services such as Paystack or PayPal.
- Identity and contact data from publicly availably sources.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out a description of all the ways we plan to use your personal data below. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where we indicate that we have more than on ground for doing so.
How we use your information
We use your personal information in the following general ways: To provide you with our Services, to allow for your identification and authentication onto the Virtually Tope website, to perform administrative functions, to contact you, and for internal research and reporting purposes.
Website and service announcement updates with important information about the service may be sent to you through the email address or cell phone number you provided.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or subscribed to our services or if you provided us with your details when you registered for a promotion and, in each case, you have not opted out of receiving that marketing.
Our website also collects and retain technical information regarding visits to Virtually Tope website such as the IP address assigned to the computer visiting the site, the type of browser used by a visitor and the operating system running the user’s connections to the service. This data is not linked to your personal account. It is used to analyze the ways in which our site is used, and how we can improve the user experience.
We will not share your personal data with any third-party company for marketing purposes. However, we may make specific introductions on your behalf where you have authorised us to do so and it is necessary or recommended for you to receive advice, services or products from such third-parties.
You can opt-out of receiving these promotional emails, but not service-related messages, at any time either through the unsubscribe link in the email we send you or by contacting us.
Viewing and Updating Your Account Information
You may update your personal profile by visiting the Account Setting section of your profile on our website if your personal information changes, or you want to update your email preferences. You must be signed in to access your Account Settings.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We will typically not rent, sell or share your personal information with third parties except to provide products and services you have requested, when we have permission, or as described in this policy, including under the following circumstances:
when we believe in good faith it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms and conditions, or as otherwise required by law; or/and
when we believe in good faith that it is necessary to respond to subpoenas, court orders, or other legal process, or to exercise our legal rights or defend against legal claims; or/and
we may transfer information, including any personally identifiable information, in the event Virtually Tope is acquired by or merged with another organization of similar objectives.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
The administrators of Virtually Tope website take reasonable and ethical measures to safeguard your personal information during transmission and when stored on our network. However, due to the nature of open communication on the internet, communications between you and the website may not be secure, depending on the network you are using to communicate with us.
If Virtually Tope becomes aware of an actual or potential security breach through which sensitive personal information may have been compromised, we will notify you and any applicable regulator electronically so that appropriate protective steps can be taken. By using this website, or providing personal information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this site.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Limitation of liability
Your legal rights
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
By accessing your account, you are agreeing to abide by the following Terms and Conditions of Use:
You agree to keep your log in details confidential and to not share it with anyone. If you suspect that others have obtained your log in details, contact us immediately by clicking on the “Report a problem or mistake on this page” button.
You certify that any information provided by you is true, accurate and complete.
You understand and accept that as a security measure for administrative reasons, we can revoke your access if you fail to abide by the Terms and Conditions of Use.
You understand and accept that we are not responsible for any losses or damages incurred by anyone because of:
The use of the information available in your account
Any restrictions, delay, malfunction, or unavailability of your account
You understand and accept that by using your account and applying online, we can communicate with you (or your representative, if applicable) via e-mail.
To continue, choose “I Accept” to indicate your acceptance of these Terms and Conditions. If you do not agree with these Terms and Conditions, choose “I Do Not Accept”. Note, you will not be able to access your account unless you accept the Terms and Conditions.